Senior IT Support Technician (2nd Line)

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Job Infomation

Job Title: Senior IT Support Technician (2nd Line)
Salary: £TBC
Hours: 37.5
Basis: Full-Time
Package: Competitive remuneration DOE, 25 days basic holiday, Life Assurance, Contributory Pension, Healthcare Scheme, sick pay after 6 months, Access to our learning academy
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Job Description

We currently have a new vacancy for a Senior IT Support Technician (2nd Line) in the IT Team based in Bournemouth. This is a full time, permanent, office based position.

The role of the Senior IT Support 2nd Line Technician is to provide a high level of technical support for all employees across the Group of Companies. The IT Support team works in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person requiring excellent communication skills.

The key competencies required for this role are:

Career Experience

  • Minimum 3-5 years’ experience in an IT Support Role.
  • Demonstrable knowledge of PC’s and mobile devices in the standalone and networked environment.
  • Previous experience in remote support for 50+ users across multiple locations.
  • Demonstrable experience of providing a high standard of customer service.


  • Service Support ITIL foundation qualification
  • Educated to A-level standard or equivalent, including a good standard of general education in Maths and English
  • Microsoft Certifications
  • IT qualifications (educational or suitable industry certifications)

Required Skills

  • To communicate effectively with technical and non-technical colleagues at all levels in the organisation.
  • The ability to support Windows server /  workstations at 2rd \ 3rd line level competency.
  • Ability to Support Windows Server environment.
  • Networking Windows and Apple Mac, desktop and mobile systems, software, and services.
  • Administering Active Directory, File Permissions, O365, Microsoft Azure and Wireless technologies.
  • Administration of Private Networks, IAAS, PAAS, SAAS and Public Cloud Technologies.
  • The ability to support modern network infrastructure devices including routers, managed switches, firewalls, VLANs, Quality of service and current cabling standards.
  • Administrating and maintaining Virtualisation technologies.
  • Advanced knowledge of Network Security and Compliance.
  • Administering and supporting an MDM infrastructure.
  • Administrating multiple licencing agreements.
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