Senior IT Support Technician (2nd Line)

Job Info

Job Title
Senior IT Support Technician (2nd Line)
job reference
closing date
Competitive remuneration DOE, 25 days basic holiday, Life Assurance, Contributory Pension, Healthcare Scheme, sick pay after 6 months, Access to our learning academy
job type
job description

We currently have a new vacancy for a Senior IT Support Technician (2nd Line) in the IT Team based in Bournemouth. This is a full time, permanent, office based position.

The role of the Senior IT Support 2nd Line Technician is to provide a high level of technical support for all employees across the Group of Companies. The IT Support team works in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person requiring excellent communication skills.

The key competencies required for this role are:

Career Experience

  • Minimum 3-5 years’ experience in an IT Support Role.
  • Demonstrable knowledge of PC’s and mobile devices in the standalone and networked environment.
  • Previous experience in remote support for 50+ users across multiple locations.
  • Demonstrable experience of providing a high standard of customer service.


  • Service Support ITIL foundation qualification
  • Educated to A-level standard or equivalent, including a good standard of general education in Maths and English
  • Microsoft Certifications
  • IT qualifications (educational or suitable industry certifications)

Required Skills

  • To communicate effectively with technical and non-technical colleagues at all levels in the organisation.
  • The ability to support Windows server /  workstations at 2rd \ 3rd line level competency.
  • Ability to Support Windows Server environment.
  • Networking Windows and Apple Mac, desktop and mobile systems, software, and services.
  • Administering Active Directory, File Permissions, O365, Microsoft Azure and Wireless technologies.
  • Administration of Private Networks, IAAS, PAAS, SAAS and Public Cloud Technologies.
  • The ability to support modern network infrastructure devices including routers, managed switches, firewalls, VLANs, Quality of service and current cabling standards.
  • Administrating and maintaining Virtualisation technologies.
  • Advanced knowledge of Network Security and Compliance.
  • Administering and supporting an MDM infrastructure.
  • Administrating multiple licencing agreements.

In order to apply, please email

Back to vacancies